Enterprise Technical Account Manager (SaaS)

Location: Berlin, Germany; full-time role based in Berlin.

Company

hirify.global, an Adyen company, provides an API-first incentives engine for enterprise loyalty, personalized promotions, and offer management.

What you will do

• Own the end-to-end technical integration of the API-driven platform into enterprise client ecosystems.
• Troubleshoot recurring technical issues, manage escalations through resolution, and support escalated tickets.
• Manage a portfolio of enterprise accounts and monitor API usage to support retention, growth, and customer satisfaction.
• Work with Customer Success Managers and Engineering to deliver a strong client experience.
• Design and continuously improve customer onboarding processes and expectation-setting conversations.
• Identify technology partnerships and integration opportunities that expand the product ecosystem.

Requirements

• 4+ years of experience as a Technical Account Manager, Integrations Consultant, or in a similar technical client-facing role.
• Experience owning API integrations end-to-end for enterprise-level accounts.
• Experience handling enterprise accounts and complex stakeholder management.
• Fluency in spoken and written Spanish is required, including technical discussions with Spanish-speaking stakeholders and communication with business users.
• Proven experience with SaaS-based products.
• Strong problem-solving skills in a troubleshooting environment.
• Excellent written communication skills, with the ability to explain complex topics concisely to technical and non-technical professionals.
• Ability to remain calm, patient, and professional while managing high-stakes customer relationships.
• Analytical understanding and a strong focus on data-driven decision-making.

Culture & Benefits

• Open, international, diverse, and creative work environment.
• Collaborative culture focused on building a flexible, highly scalable product with modern technologies.
• Knowledge-sharing and learning-oriented environment.
• Flexible and family-friendly workplace with accessible offices and modern software and hardware.
• Flexible working hours and the option to work abroad, with a results-oriented approach.