Hybrid Claims Owner

Location: Halifax/Leeds, UK. Hybrid working requires at least two days per week or 40% of working time at an office site. Full-time, 35 hours per week, with rotational shifts across 8am–6pm Monday–Friday and 9am–1pm Saturdays.

Salary: £30,201–£31,790 per year.

Company

hirify.global is a major financial services organisation focused here on protecting customers’ homes through General Insurance Customer Operations.

What you will do

• Own customer claims end-to-end, providing reassurance, guidance, and fair outcomes during difficult situations.
• Balance customer experience with responsible use of the bank’s money and compliance with policy cover.
• Lead investigation, validation, progression, and resolution activities throughout the claims journey.
• Identify fraud, misrepresentation, and non-disclosure, conducting proportionate investigations and involving specialist support where needed.
• Work with Hybrid Claims colleagues and Hybrid Field Consultants to deliver strong service, spend control, and technical accuracy.
• Handle customer-focused complaints in line with hirify.global and regulatory expectations.

Requirements

• Customer-first mindset with the ability to build rapport, inspire confidence, and take ownership from the first conversation.
• Collaborative approach and commitment to an inclusive, supportive team environment.
• Strong knowledge of insurance contracts, principles, and practices aligned with Group standards and FCA and industry requirements.
• Excellent communication and organisational skills, including the ability to manage a caseload of claims end-to-end and adapt to individual customer needs.
• Consistent focus on high-quality claims management in line with product terms and conditions.
• Commitment to professional development, including working towards relevant qualifications such as CII or BDMA.
• Values-led approach that embraces hirify.global behaviours and treats everyone with dignity and respect.
• Strong appreciation of risk management and ability to follow policies, processes, and controls.

Culture & Benefits

• Hybrid working with modern and flexible ways of working.
• Supportive colleagues and opportunities for development and career progression.
• Inclusive workplace focused on belonging, dignity, and respect.
• Menopause health package and dedicated Working with Cancer initiative.
• Reasonable adjustments available during the recruitment process.