Resident Liaison Officer (Construction)

Location: Stevenage, Watford, and surrounding areas, United Kingdom; regular visits to residents' homes required.

Company

hirify.global, through PiLON, delivers planned maintenance and refurbishment projects in the social housing sector.

What you will do

• Act as the primary point of contact between project teams and residents.
• Communicate with residents to organise property visits and access arrangements.
• Visit residents' homes to conduct property surveys and identify required refurbishment work.
• Minimise disruption, handle complaints, and support resident satisfaction throughout the refurbishment process.
• Collaborate with site teams to deliver agreed work within project timelines.
• Keep project trackers updated in line with the programme of works.

Requirements

• Driving licence and access to your own vehicle.
• Customer-focused approach with strong verbal and written communication skills.
• Comfort using Microsoft Office and IT systems.
• Strong problem-solving and complaint-handling skills.
• Reliability, punctuality, organisation, and the ability to prioritise and multitask.
• Ability to adapt to changing deadlines.
• Satisfactory Disclosure and Barring Service (DBS) check.

Nice to have

• Health and Safety Awareness.
• First Aid qualification.

Culture & Benefits

• 23 days of annual holiday excluding Bank Holidays, with additional days available based on length of service.
• Up to £2,000 reward for successful recommendations through the referral scheme.
• Savings on daily shopping through the benefits portal.
• Welcoming office environment with snacks, beverages, colleagues, and team socials.
• Support from Mental Health First Aiders and an annual training budget for personal and professional development.