Quality Control Analyst (CDD)

Location: Hybrid, London or Leicester, United Kingdom

Company

hirify.global company operating with inclusive, international teams and a focus on client outcomes, ownership, collaboration, innovation, and continuous improvement.

What you will do

• Review customer identification documents, beneficial ownership, source of wealth, and overall risk assessments for accuracy and completeness.
• Identify discrepancies, errors, inconsistencies, control gaps, weaknesses, and failures; recommend corrective actions and clearly communicate associated risks.
• Design and execute control testing to assess systems, controls, processes, automated CDD workflows, decisioning, and outputs against regulatory and internal expectations.
• Support continuous improvement by recommending and implementing enhanced CDD procedures and processes.
• Create QC reports, summaries, records, documentation, training packs, and training materials for senior management, regulatory bodies, and CDD teams.
• Build positive relationships with internal and external stakeholders and provide guidance on QC standards, common issues, best practices, system use, and customer-centred approaches.

Requirements

• At least 3 years of experience in quality control or audit, with a strong focus on customer due diligence.
• Demonstrable understanding of legal and regulatory requirements related to customer due diligence.
• Proven experience managing and leading teams in a fast-paced environment.
• Strategic thinking and the ability to identify, mitigate, and communicate risks and issues affecting the organisation and customer experience.
• Ability to build a positive culture of continuous improvement and learning, encourage professional development, and support knowledge sharing.
• Ability to maintain strong relationships with stakeholders at all organisational levels and ensure effective communication and alignment.
• Highly analytical and strong problem-solving skills, including the ability to interpret complex data and make informed decisions.

Nice to have

• Experience in merchant acquiring.
• Relevant professional qualifications, such as a Diploma in AML or Financial Crime, or CAMS certification.
• Experience using Orbis, Actimize, or Salesforce.

Culture & Benefits

• Hybrid work arrangement based in London or Leicester, United Kingdom.
• Inclusive and global team environment with opportunities to learn from experienced industry professionals.
• Culture focused on client thinking, ownership, teamwork, curiosity, innovation, empowerment, and excellence.
• Opportunities for professional development, continuous learning, and knowledge sharing.