Solutions Architect (Telephony and Contact Center)

Location: Cyberjaya, Malaysia; hybrid, with at least two days per week in the office

Company

hirify.global is a global data and technology company operating across financial services, healthcare, automotive, agribusiness, insurance, and other markets, with 25,200 employees in 32 countries.

What you will do

• Define architecture strategy, standards, and roadmaps for telephony, Teams Calling, contact center, and customer engagement platforms.
• Lead the modernization of legacy voice and contact center environments into cloud-based, scalable, and resilient solutions.
• Design and govern contact center capabilities, including call routing, IVR, omnichannel engagement, CRM integrations, recording, analytics, and automation.
• Establish standards for voice infrastructure, carrier connectivity, security, compliance, monitoring, and operational resilience.
• Partner with business and technology stakeholders on solution recommendations, roadmaps, and investment plans.
• Lead and manage people in the architecture function.

Requirements

• More than 10 years of experience in enterprise telephony, contact center, unified communications, or enterprise architecture within large and complex environments.
• Experience delivering telephony and contact center transformation programs, including migrations from legacy platforms to cloud-based solutions.
• Knowledge of Teams Calling, PSTN, call routing, IVR, CRM integrations, recording, analytics, and customer engagement platforms.
• At least 10 years of experience designing secure, reliable, and compliant solutions while supporting governance, risk, and operational requirements.
• Experience presenting technical risks and recommendations to business and technical stakeholders, securing agreement on decisions, coordinating actions across teams, and explaining how security requirements affect business operations and outcomes.

Culture & Benefits

• Hybrid work arrangement with at least two office days per week, agreed with the manager based on business and client needs.
• Inclusive paid leave.
• People-first and inclusive workplace.
• Career growth opportunities.
• Exposure to diverse, global teams.