Senior Global Operations Associate - Air Freight

Location: Paris, France; onsite work in a city-center office

Company

Global trade and logistics technology company connecting clients, suppliers, carriers, customs teams, and logistics partners across international supply chains.

What you will do

• Ensure customer shipments move on time and handle exceptions according to quality standards, KPIs, SLAs, and standard operating procedures.
• Resolve client issues quickly, maintain smooth operations at origin and destination, and escalate issues when needed.
• Coordinate daily logistics operations with account management, customs, air carriers, steamship lines, intermodal and drayage vendors, warehouses, trucking providers, terminals, and other external partners.
• Execute end-to-end import and export freight movements within a regional network, including intermodal shipments.
• Control costs, prevent leakages, and identify opportunities to reduce waste and improve customer experience.
• Support partner-managed shipments and contribute ideas that improve operational scalability and standardization.

Requirements

• BA/BS degree or completed professional training as a forwarding agent.
• 3+ years of experience in freight forwarding, including direct air export experience.
• Fluent French and English.
• Ability to adapt to new technology and thrive in a fast-paced environment.
• Effective time management, prioritization, and ability to manage a large volume of tasks.
• Attention to detail, effective verbal and written communication, teamwork, relationship building, and ability to seek and receive feedback.
• Problem-solving capability, orientation toward smarter working, adoption of best practices and standardization, and a compliance-first attitude in a heavily regulated industry.

Nice to have

• Other European languages.

Culture & Benefits

• Modern city-center office with public transport access and a fast-growing, changing work environment.
• Internal and external training for personal and professional development.
• Regular team events.
• 25 working days of paid annual leave per complete year of service.
• French social security and supplementary pension affiliation, supplementary health insurance with at least 50% employer contribution, and 50% public transport reimbursement.
• EUR 12 lunch compensation for each day worked in the office, parental leave benefits, and an equity program.