Call Center Manager (Fintech) / Sales Team Lead

Call Center Manager (Fintech / Investment) | Remote | €3,500–4,000/month

Our client is an international fintech and investment start-up building a digital platform around gold. They are growing their commercial team and looking for a hands-on sales leader to build the call center, own the numbers and drive conversion.

This is not a back-office role. You will build and run the sales process, own the funnel and be accountable for revenue.

What you'll do:

• Build and lead a sales call center (agents and team leaders) and set clear KPIs
• Own the funnel end to end: lead quality, contact rate, follow-ups, conversion and revenue
• Analyse the data, find the gaps and act fast when results slip
• Coach agents, review calls, and build scripts, onboarding and training
• Work with Marketing, Product, Operations and Compliance to improve the customer journey

What we're looking for:

• 3–5+ years in call center or sales management, with real results you can show in numbers
• Experience building or scaling a sales team (a team of 5–10 sellers with a track record is more valuable to us than a large call center without revenue responsibility)
• Strong analytical mindset: funnel analytics, conversion, CRM and reporting
• Experience with inbound traffic and lead management
• Confident, fluent spoken English: you will work with US clients and explain a complex financial product clearly
• Start-up mindset: fast pace, ownership, and the ability to set up processes from scratch

A big plus:

• Forex/CFD, fintech, brokerage, or investment products
• High-volume outbound sales and international customers

What's on offer:

• €3,500–4,000 per month
• Fully remote
• A hands-on role with direct influence on sales and customer acquisition
• A chance to shape processes from an early stage in a fast-growing international start-up