Senior Customer Success Manager (SaaS)

Location: Copenhagen, Denmark; hybrid work with attendance at the Copenhagen office at least 2–3 times per week and remote flexibility

Company

hirify.global is a Danish scale-up developing a Workforce Enablement Platform that turns learning into measurable capability and execution for deskless workforces.

What you will do

• Own a portfolio of around 50 mid-market and enterprise customers from onboarding through renewal and expansion.
• Co-create Joint Impact Plans and demonstrate measurable ROI during QBRs and customer engagements.
• Drive platform adoption and develop customers into active advocates.
• Work with the Growth Manager to create account plans and deliver renewals and expansion.
• Maintain accurate customer data, forecasts, and pipeline information in HubSpot.
• Monitor customer health, identify churn risks early, manage escalations, and collaborate with Product, Support, Marketing, and Sales.

Requirements

• Fluent Danish and English with strong communication skills.
• At least 2 years of experience as a performing Customer Success Manager or Account Manager in a high-paced B2B startup, scale-up, or SaaS organisation.
• Demonstrated experience with GRR and NRR outcomes.
• Ability to distinguish inputs, outputs, and measurable customer outcomes.
• Comfort with CRM systems, especially HubSpot, and with adopting AI to improve output quality.
• Availability to work from the Copenhagen office at least 2–3 times per week.

Nice to have

• Swedish or Norwegian language skills.

Culture & Benefits

• Ownership over the customer portfolio and freedom under responsibility.
• Opportunity to help shape a growing Customer Success team and develop CSM skills.
• Flexible hybrid work arrangement.
• Pension and health insurance, plus additional paid days off.
• Lunch program, refreshments, monthly team gatherings, town halls, and social events.
• Focus on well-being and flexibility for personal responsibilities.