Business Resolutions Partner, DoorDash for Business

Location: Phoenix, Los Angeles, Seattle, San Diego, Denver, Chicago, Austin, Boston, Philadelphia, Miami, or Atlanta, United States

Salary: $78,200–$115,000 USD annual base salary, localized by work location.

Company

hirify.global for Business provides meal solutions and business-use services for corporate customers through the hirify.global platform.

What you will do

• Own complex Business and Catering customer issues from initial signal through resolution.
• Investigate cases across systems and coordinate with Account Management, Product, Strategy & Operations, and other teams.
• Support customers through phone, video, and email while maintaining clear ownership and follow-through.
• Build expertise in hirify.global products, systems, and operational tools.
• Identify recurring patterns and turn customer insights into product and operational improvements.
• Help define the Premium Resolution function as the team grows.

Requirements

• 2+ years of experience in account management, customer support, retail, hospitality, or another customer-facing role.
• College degree or equivalent experience.
• Strong judgment, clear communication, and the ability to build trust during difficult conversations.
• Ability to learn new systems, tools, and processes quickly and work effectively in ambiguity and change.
• Curiosity, humility, adaptability, and a growth mindset.

Nice to have

• Experience with Salesforce, Microsoft tools, or Google Workspace.

Culture & Benefits

• High-visibility role with significant ownership supporting sophisticated corporate customers, including Fortune 1000 companies.
• 401(k) plan with employer matching.
• Medical, dental, vision, disability, and basic life insurance.
• Paid parental leave, paid time off, paid sick leave, and 11 paid holidays.
• Wellness, commuter benefits match, family-forming assistance, and mental health support.