Senior Fraud Risk Operations Analyst (Fintech)

Location: Remote anywhere in Canada. Employees in Edmonton, Toronto, Vancouver, or Kitchener-Waterloo participate in their department’s in-office schedule; employees outside these hub cities work remotely.

Salary: CAD 58,800–109,200 annual base salary.

Company

hirify.global provides software and embedded financial tools that help small home service businesses quote, schedule, invoice, collect payments, and access financing.

What you will do

• Monitor daily fraud-model alerts across merchant accounts and transactions.
• Investigate suspicious activity using internal, third-party, and public data sources.
• Apply risk controls and make timely decisions to mitigate fraud and credit losses while protecting legitimate customer experiences.
• Communicate with merchants about fraud prevention, dispute resolution, and chargeback avoidance.
• Collaborate on complex investigations, incidents, and cross-functional risk issues.
• Identify emerging fraud patterns and improve prevention processes, policies, and tools.

Requirements

• Experience in fraud operations within SaaS, financial services, fintech, or payment processing.
• Expertise in merchant risk assessment, card-not-present fraud, ACH fraud, chargebacks, transaction monitoring, and risk reviews.
• Strong analytical, investigative, communication, time-management, and decision-making skills.
• Ability to work autonomously in a fully remote and distributed environment while collaborating cross-functionally.
• Availability to work during company and statutory holidays when required.
• Must be located in Canada.

Nice to have

• Experience with payment platforms such as Stripe, Adyen, Worldpay, Checkout.com, or Square.
• Knowledge of Visa and Mastercard network rules, NACHA guidelines, and regulatory compliance.
• Familiarity with fraud prevention vendors such as Riskified, Sift, Ekata, Kount, Socure, Experian, or LexisNexis.
• Experience with Slack, Zendesk, Salesforce, Asana, Confluence, Google Suite, or Excel.

Culture & Benefits

• Fully remote work for employees outside the designated hub cities, with intentional in-person collaboration for hub-city employees.
• Extended health benefits with fully paid premiums for physical and mental well-being.
• Retirement savings matching through RRSP, TFSA, or FHSA and stock options.
• Annual health and wellness stipends.
• Career coaching, learning opportunities, and leadership development programs.
• Inclusive, collaborative, transparent, and supportive work environment.