Head of Quality Operations

Location: United States (Remote)

Company

hirify.global is hiring for an organization managing conversational, text-to-speech, and transcription data operations.

What you will do

• Own quality standards, calibration, consistency, and on-time dataset delivery across all data operations.
• Design a language- and region-based quality review structure for consistent coverage.
• Audit quality across languages and manage quality for unfamiliar languages using native-speaker deliverables and cross-language gold sets.
• Plan capacity for production ramps and manage contingent workforce sourcing across multiple countries.
• Build dashboards tracking quality, throughput, and cost efficiency.

Requirements

• 7 to 10+ years of experience in operations.
• At least 3 years of experience in senior leadership roles.
• Experience managing quality operations for large contingent workforce networks across multiple countries.
• Experience owning quality at scale, including calibration, capacity planning, and spend efficiency.
• Experience building operational systems, tooling, and contingent workforce sourcing processes at scale.

Nice to have

• Experience with speech, audio, or linguistic data.

Culture & Benefits

• Full-time remote work based in the United States.
• Scope spanning global quality standards and workforce operations.