Customer Support Representative (AI)

TL;DR

Customer Support Representative (AI): Providing superior support and enhancing customer experiences with an accent on leveraging AI tools and customer feedback. Focus on addressing inquiries, refining operations, and collaborating with product teams to improve service delivery.

Location: Poland (Fully Remote)

Company

hirify.global is building an end-to-end agentic work suite for businesses, integrating AI agents to enhance productivity and efficiency.

What you will do

• Efficiently address customer inquiries within support channels.
• Leverage knowledge base for common queries.
• Identify and escalate technical issues.
• Contribute to refining customer operations.
• Act as a bridge between customers and product teams.

Requirements

• Solid written and spoken English.
• 2 years of customer support experience or a degree from a top-tier institution.
• Commitment to a 40-hour workweek starting at 6pm CET.
• Genuine enthusiasm for customer service.
• Independent spirit thriving in a remote setting.
• Sharp analytical and critical thinking abilities.

Nice to have

• Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk.

Culture & Benefits

• Attractive compensation with structured pay reviews.
• Clear pathways for advancement.
• A culture that values internal growth.
• A vibrant and collaborative working atmosphere.
• Respect for your time with a swift interview process.