Communication Agent (Fintech)

TL;DR

Communication Agent (Fintech): Handling customer communications and credit application assessments to improve financial wellbeing with an accent on regulatory compliance, AML/KYC processes, and customer experience. Focus on managing multi-channel interactions, analyzing creditworthiness, and collaborating within a cross-functional team in a fintech environment.

Location: Stockholm, Sweden with 1 weekly work-from-home day

Company

hirify.global is a fintech company helping customers across Northern Europe save money by refinancing consumer credit, with a mission to improve financial wellbeing.

What you will do

• Communicate with customers via email, chat, phone, and social media
• Ensure high-quality customer experience in every interaction
• Follow credit policies and regulatory standards precisely
• Perform AML/KYC checks, customer verification, and handle regulatory documentation
• Analyze credit applications to produce responsible and transparent offers
• Suggest and implement improvements to processes and workflows

Requirements

• Location: Must be based in Stockholm, Sweden
• Language: Native-level German and fluent English required
• 1-4 years experience in customer service, credit risk, AML/KYC, or related financial roles
• Strong communication skills and attention to detail in regulated environments
• Ability to assess creditworthiness and interpret financial data

Nice to have

• Knowledge of Swedish or Finnish languages
• Familiarity with AI technologies

Culture & Benefits

• Modern office in central Stockholm with hybrid work setup
• Diverse international team and supportive work environment
• Opportunities for learning, development, and career progression
• Wellness perks, breakfast, after-work hangouts, and top-tier tech gear
• Culture valuing curiosity, innovation, and continuous improvement