Sr. Manager, Customer Intelligence & Enablement (AI)

Location: Remote within the United States

Company

hirify.global provides a cloud compliance platform that connects tax and technology, processing customer API calls and tax returns at enterprise scale.

What you will do

• Set the strategic direction, operating model, capability roadmap, and investment priorities for Customer Intelligence, Closed Loop & Activation, and Quality Assurance.
• Lead a multidisciplinary organization of senior functional experts and analysts, establishing accountability and integrating capabilities into one enterprise system.
• Build a connected ecosystem of customer, behavioral, operational, product, journey, predictive, and quality signals.
• Evolve CX360 as an enterprise Customer Intelligence engine supporting retention, lifecycle, experience, and operational decisions.
• Drive closed-loop governance and activation from opportunity prioritization through measurement and continuous learning.
• Establish the direction for AI-enabled customer intelligence and quality evaluation across human, AI-assisted, AI-led, and digital experiences.

Requirements

• B.S. in Computer Science or Engineering.
• 10+ years of relevant experience in Customer Experience, Customer Intelligence, Experience Management, analytics-led strategy, quality, or related enterprise disciplines.
• Experience leading multidisciplinary teams and improving talent density and organizational performance.
• Experience building or leading enterprise Customer Intelligence, experience management, closed-loop improvement, or comparable data-driven decision capabilities.
• Strong analytical and business fluency, including translating complex customer and operational evidence into strategic decisions, investment priorities, and measurable outcomes.
• Applied AI experience with measurable impact on insight, quality, efficiency, scale, or customer outcomes, plus experience with governance, measurement, and cross-functional accountability.

Culture & Benefits

• AI is embedded in workflows, decision-making, and products.
• Compensation package with paid time off and paid parental leave.
• Eligible employees may receive bonuses.
• Benefits generally include private medical, life, and disability insurance, varying by location.
• Employee resource groups supported by senior and executive leadership.