Technical Success Manager (Cybersecurity)

Location: Melbourne Office, Australia

Company

hirify.global develops AI-driven cybersecurity technology that detects and responds to novel, real-time cyber threats.

What you will do

• Build trusted relationships with customer security and IT teams and understand their priorities, workflows, and success outcomes.
• Create technical success plans that drive platform adoption, reduce risk, and deliver measurable value.
• Identify high-value use cases and guide customers from deployment to active use, accelerating time-to-value.
• Monitor product usage, engagement, and customer health indicators to identify adoption gaps, underutilisation, and retention risks.
• Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
• Partner with Account Executives and cross-functional teams on renewal readiness, QBRs, expansion opportunities, and customer feedback.

Requirements

• 3+ years of experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, or Product Specialist.
• Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Experience driving adoption, retention, technical value realisation, and customer health improvement.
• Ability to translate complex technical concepts into clear, practical guidance.
• Confidence engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.
• Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.

Nice to have

• Experience with security operations, SOC workflows, threat detection, or incident response use cases.
• Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance.

Culture & Benefits

• Values include ownership, teamwork, high standards, urgency, and continuous learning.
• Opportunities to develop skills, pursue learning, and grow beyond the formal requirements of the role.
• Cross-functional collaboration across Account Executive, Solutions Engineering, Professional Services, Support, and Renewals teams.
• Commitment to equal opportunity and reasonable workplace accommodations.