Support Account Manager (Cybersecurity)

Location: USA - Remote - Denver, Colorado

Salary: $90,000–$105,000 per year

Company

hirify.global provides a cloud identity platform focused on cybersecurity, digital experiences, and identity and access management for enterprise customers.

What you will do

• Monitor the health, feedback, expectations, and support needs of premier enterprise accounts.
• Organize support case reviews, prioritize cases, and ensure customer service-level agreements are met.
• Manage escalations, critical incidents, post-mortem activities, and weekend manager-on-call rotations.
• Coordinate follow-the-sun handovers and work with engineers to address each customer’s priorities.
• Improve support processes, identify trends, and strengthen relationships with Partner, Professional Services, and Customer Success teams.
• Coordinate resources and provide internal and external executive communications.

Requirements

• 5+ years of experience with enterprise-class software systems in a client-facing role.
• Experience in incident management, problem management, change management, queue management, and support operations.
• Experience managing internal and external stakeholders during critical situations.
• Excellent verbal and written communication skills, including the ability to explain complex technology issues to broader audiences.
• Strong organization, follow-through, rapport-building, and methodical problem-solving skills.

Culture & Benefits

• Flexible and collaborative work environment with startup-oriented values.
• Employee Resource Groups and regular company and team bonding events.
• Generous paid time off and holiday schedule.
• Parental leave, healthcare options, retirement programs, and education reimbursement.
• Commuter offset available in specific locations.
• Global volunteering and community initiatives.