Product Client Success Manager (Fraud/Payments)

Location: Virtual, USA; remote with 30% travel or less

Salary: $78,555.51–$120,000.00, plus bonus and/or commission eligibility

Company

hirify.global provides a cloud platform with AI solutions for the insurance economy, serving insurers, repairers, automakers, and parts suppliers.

What you will do

• Build expertise in fraud and investigative products and communicate their value to insurance carrier customers.
• Drive adoption by identifying workflow gaps and integrating fraud tools into claims operations.
• Partner with claims, SIU, and fraud leaders to improve detection, investigation efficiency, and program effectiveness.
• Demonstrate ROI through improved fraud identification, referral quality, reduced leakage, and operational efficiency.
• Support implementation, optimization, and expansion of fraud use cases across customer organizations.
• Analyze usage data and collaborate with Strategic CSMs, Product, Sales, and other teams on retention and expansion goals.

Requirements

• 2+ years of experience in insurance technology, fraud operations, SIU, claims, client success, consulting, or a related field.
• Deep understanding of fraud detection, claims investigations, SIU operations, or insurance claims workflows.
• Experience partnering with insurance carrier stakeholders and translating business challenges into adoption strategies.
• Strong analytical skills, including identifying patterns, diagnosing issues, and using data to drive action.
• Ability to explain complex technical product capabilities as clear customer outcomes and business value.
• Commercial mindset with accountability for customer value, retention, and growth.

Culture & Benefits

• Remote work arrangement with 30% travel or less.
• 401(k) match and comprehensive health insurance.
• Paid time off, annual incentive plan performance bonus, and stock purchase plan options.
• Adoption assistance, tuition reimbursement, wellness programs, and employee resource groups.
• Culture centered on integrity, customer focus, innovation, inclusion and diversity, tenacity, and connection.

Hiring process

• A video interview is required and will be transcribed.
• Generative AI or automated assistance is not permitted during interviews unless explicitly authorized for a specific exercise.