Senior Technical Support Engineer (Embedded Linux & RTOS)

Location: United States, fully remote

Company

hirify.global is an international engineering firm with more than 6,000 experts, combining engineering expertise with AI-native thinking across industries and technologies.

What you will do

• Provide advanced technical support for embedded systems, IoT devices, real-time software solutions, and development tools.
• Investigate and resolve complex issues involving embedded Linux, RTOS, hardware platforms, software applications, and development environments.
• Set up and maintain laboratory environments to reproduce customer systems, hardware configurations, and technical issues.
• Perform root cause analysis across operating systems, device drivers, networking, system performance, and hardware-software integration.
• Collaborate with engineering, product management, development, sales, and customers to manage escalations and improve product reliability.
• Document investigations and resolutions, create troubleshooting materials, and mentor less experienced Customer Support Engineers.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.
• 8–12 years of experience with RTOS, embedded Linux, and related development technologies.
• Strong knowledge of Linux distributions including Debian and CentOS, plus Linux and Windows host environments.
• Experience with Eclipse, Visual Studio Code, compilers, IDEs, GCC, Clang, C/C++, Python, and Rust.
• Experience troubleshooting complex real-time embedded software and hardware issues, with knowledge of processor architectures including PowerPC, Intel, ARM, and RISC-V.
• Fluent English required; experience with DevOps, CI/CD, Docker, Kubernetes, Git, networking, cloud applications, and SaaS architectures.

Nice to have

• Customer-facing technical support or engineering experience, build systems, device drivers, BSP, hardware design, and hardware-software integration.
• Experience with virtualization, cloud infrastructure, NFV, OpenStack, DPDK, DPI, SDN, network security, VoIP, or security-enhanced Linux.
• Experience supporting embedded systems across multiple hardware architectures.
• Experience mentoring engineers, delivering technical training, or leading technical support initiatives.

Culture & Benefits

• Fully remote work in a global technology project.
• Collaboration with global engineering teams, product managers, and customers.
• Equal-opportunity and respectful work environment.
• Opportunity to work with advanced embedded technologies and contribute to continuous improvement.

Hiring process

• Submit a CV describing core skills and career goals.
• Attend a talent call followed by a technical interview.
• Some roles include a customer interview before the offer.