Team Lead, Account Management, SME & Growth, CN (Fintech)

Location: Shanghai or Shenzhen, China

Company

Airwallex provides an AI-native financial operating system and regulated infrastructure for global payments, serving businesses across international markets.

What you will do

• Lead, mentor, and scale a team of Account Managers or Customer Success Managers.
• Execute go-to-market strategies that increase product adoption, upsell and cross-sell revenue, and customer retention across the SME and Growth portfolio.
• Serve as an executive escalation point for key accounts and build relationships with senior customer stakeholders.
• Work with Product, Engineering, Marketing, and Revenue Operations to convert customer feedback into product improvements and streamlined processes.
• Set revenue, product penetration, and customer satisfaction targets; manage KPIs, pipeline reviews, and performance coaching.
• Identify churn risks, resolve complex customer issues, and implement mitigation strategies.

Requirements

• 6+ years of experience in Account Management, Customer Success, or Sales, including at least 3 years in team management or direct line leadership.
• Experience leading commercial or account management teams to revenue and retention targets in a fast-paced environment.
• Strong analytical, problem-solving, communication, negotiation, and stakeholder management skills.
• Knowledge of fintech, cross-border payments, or digital commerce.
• Hands-on experience with account planning, portfolio management, and adoption playbooks.
• Bachelor’s degree or equivalent practical experience.

Nice to have

• Experience scaling teams in high-growth technology or fintech environments.
• Proficiency with CRM and reporting tools such as Salesforce, Looker, or SQL.
• Familiarity with API-based payment products or complex SaaS solutions.

Culture & Benefits

• Work within a global financial infrastructure company with more than 2,300 employees across 27 offices.
• Collaborate with teams focused on helping SMEs grow in the global economy.
• Operate according to principles centered on ownership, curiosity, good judgment, and first-principles thinking.