Technical Support Engineer (Real Estate Technology)

Location: Austin, Texas, US, or remote within the US. The role may require scheduled after-hours and occasional weekend work.

Company

hirify.global builds B2B real estate technology that brings homebuyers, sellers, lenders, title and escrow agents, and real estate agents onto a shared digital closing platform.

What you will do

• Own technical support cases from triage through resolution, including urgent and key-account issues.
• Diagnose Resware application, service, integration, transfer, and connection failures using error codes, logs, and packet analysis.
• Plan and execute installations, upgrades, and migrations from test environments through production, including validation, customer testing, and sign-off.
• Lead remote troubleshooting sessions with customer IT teams and communicate findings to technical and non-technical audiences.
• Partner with Engineering, Infrastructure, DevOps, Product, and Professional Services on defects, escalations, releases, and customer outcomes.
• Create documentation and runbooks, improve support processes and tooling, and validate AI-generated troubleshooting information.

Requirements

• 5+ years of technical advisory, debugging, or investigation experience supporting customers using Windows-based enterprise software.
• Experience with IIS, Windows Services, .NET Framework, Microsoft SQL, APIs, JSON, XML, secure file transfer, and third-party integrations.
• Experience supporting enterprise software installations, upgrades, or migrations.
• 2+ years working across Product Management, Engineering, Infrastructure, DevOps, and Customer Support.
• Strong customer relationship-building, project management, organization, communication, and technical troubleshooting skills.
• Bachelor's degree or equivalent experience in Computer Science or a related field.

Nice to have

• Working knowledge of the real estate, title insurance, or escrow industry.

Culture & Benefits

• Mission-driven environment focused on using technology to solve real-world problems.
• Comprehensive health plans, a 401(k) program, and commuter benefits.
• Professional development, parental leave, and flexible time off.
• Online onboarding, biweekly all-hands meetings, and internal virtual events.
• Equal-opportunity workplace committed to valuing diverse perspectives and backgrounds.