Senior Technical Program Manager (AI)

Location: Hybrid work with occasional in-person attendance required. Primary residence must be in or near an approved city in the United States, Canada, or Mexico.

Salary: California: $124,000–$172,000 USD; United States outside California: $102,000–$164,000 USD; Canada: $131,000–$152,000 CAD.

Company

hirify.global operates a suite of digital reading, publishing, presentation, and community products including hirify.global, Slideshare, Everand, and Fable.

What you will do

• Own program strategy and execution across Customer Operations and Brand Marketing.
• Connect customer experience, marketing, product, engineering, and executive stakeholders.
• Develop roadmaps, scalable frameworks, workflows, tools, timelines, and risk-mitigation plans.
• Prioritize initiatives based on customer impact, team capacity, and business goals.
• Use AI and lightweight tooling to reduce manual coordination and improve operational efficiency.
• Coach TPM teammates and contribute to cross-company planning and process improvements.

Requirements

• 5+ years of experience in program management, operations, or an equivalent role at a technology company.
• Experience partnering with customer operations, marketing, brand, product, and engineering teams.
• Strong familiarity with software development from roadmapping through delivery.
• Experience rolling out operational changes, processes, and tooling for frontline teams.
• Hands-on experience using AI in professional workflows and a clear perspective on its impact on program management.
• Strong communication, analytical, problem-solving, organizational, and cross-functional collaboration skills.

Nice to have

• Experience at a company where customer support is central to the brand.
• Experience running customer support initiatives or brand campaigns.
• Previous experience in brand or marketing.
• Experience designing AI workflows for customer operations or brand marketing teams.

Culture & Benefits

• hirify.global Flex provides a flexible work model balanced with intentional in-person collaboration.
• Health, dental, vision, mental health, and disability coverage.
• Paid vacation, sick time, holidays, winter break, volunteer time, and sabbaticals.
• Paid parental leave, family support, retirement matching, and equity.
• Learning and development programs, wellness and home office stipends, and access to AI tools.