Technical Product Documentation Specialist (AI)

Location: Hybrid in Chicago (Green St), Illinois, United States

Salary: $62,623.97–$75,000.00 per year, plus bonus and/or commission eligibility.

Company

hirify.global provides a cloud platform with AI-enabled solutions for the property and casualty insurance, automotive, claims, repair, payments, analytics, and workflow ecosystems.

What you will do

• Write, review, and publish release notes, changelogs, and product documentation for assigned product teams.
• Translate technical product changes into clear communications for internal, customer-facing, and external audiences.
• Collaborate with Product, Engineering, Product Operations, Design, and downstream teams to understand shipped changes, impact, and audience needs.
• Apply and improve documentation standards covering templates, taxonomy, metadata, labeling, versioning, and source-of-truth practices in Confluence.
• Manage the documentation lifecycle from intake and drafting through review, approval, publishing, maintenance, and retirement.
• Connect release documentation with quarterly launch readiness and use AI-assisted tools for drafting, comparison, summarization, and gap analysis while validating all outputs.

Requirements

• Experience writing release notes, changelogs, product documentation, technical documentation, or similar product communications; writing samples are required.
• Strong audience judgment and the ability to translate technical details into precise, clear, audience-appropriate content.
• Excellent written communication skills and the ability to maintain accuracy under deadlines.
• Experience using Jira and Confluence to track product and engineering work and maintain structured knowledge.
• Practical experience with AI-assisted writing, summarization, and search tools, including validating accuracy, tone, completeness, and source alignment.
• Understanding of documentation governance, including templates, taxonomy, metadata, version history, content lifecycle, source-of-truth management, and AI-ready structured content.

Nice to have

• Familiarity with APIs, SDKs, feature flags, versioning, integrations, or enterprise SaaS architecture.
• Experience documenting complex B2B SaaS solutions in insurance, automotive, claims, repair, payments, analytics, workflow, or AI environments.

Culture & Benefits

• Hybrid work environment focused on collaboration, innovation, inclusion, customer focus, and integrity.
• 401(k) match, paid time off, comprehensive health insurance, and annual incentive plan performance bonus.
• Adoption assistance, tuition reimbursement, wellness programs, stock purchase plan options, and employee resource groups.
• Equal emphasis on diverse perspectives, career development, and opportunities to make real-life impacts.

Hiring process

• A video interview is required and will be transcribed.
• Generative AI or automated assistance is not permitted during interviews unless explicitly allowed for a specific exercise.