Sr. Support Engineer, Platform (Cloud Platform)

Location: Remote in Brazil

Company

hirify.global is a global payments technology company facilitating transactions between consumers, merchants, financial institutions, and government entities.

What you will do

• Provide technical support across cloud infrastructure, APIs, integrations, platform services, and the Pismo Core Platform.
• Investigate complex issues by analyzing logs, metrics, system behavior, transaction flows, and interactions across services.
• Support high-severity incident management, troubleshooting, and root cause analysis.
• Collaborate with Engineering teams, TAMs, and enterprise clients to communicate findings and validate system behavior.
• Validate platform changes and releases, assessing their impact on client environments and integrations.
• Build internal tools, automation, and AI-driven workflows to improve diagnostics and support efficiency.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• Proven experience with cloud platforms, SaaS, or distributed systems in production environments.
• Strong understanding of APIs, integrations, service-based architectures, and service-to-service communication.
• Background in technical support, SRE, or engineering-related roles.
• Experience with incident management, troubleshooting, and root cause analysis.
• Strong collaboration, communication, ownership, and structured problem-solving skills.

Nice to have

• Experience supporting high-availability systems and critical services.
• Experience collaborating with Engineering on investigations and system validation.
• Familiarity with scripting, automation, internal tooling, and AI-driven approaches.

Culture & Benefits

• Remote work that does not require duties to be performed near a hirify.global office.
• Occasional presence at a hirify.global office may be required with scheduled notice.
• Opportunity to contribute to payment technology used across more than 200 countries and territories.