CSS Support Engineer L2 (Palantir Foundry)

Location: Remote within the United States; U.S. citizenship or lawful permanent resident status required. The client is located in Washington, DC.

Salary: $120,000–$135,000 USD per year.

Company

hirify.global provides IT services and technology solutions to federal government agencies and commercial customers, including data delivery, cybersecurity, cloud migration, applications, infrastructure, and software development.

What you will do

• Provide first-line technical support and guidance to data engineers using the Palantir Foundry platform.
• Build deep knowledge of Foundry applications to resolve complex user questions efficiently.
• Collaborate with product engineers to identify, diagnose, and resolve user-reported bugs.
• Improve the scalability and efficiency of the global platform support framework.
• Expand technical documentation and clarify complex platform concepts.
• Translate support trends into actionable feature requests with product engineers.

Requirements

• Must be a U.S. citizen or lawful permanent resident.
• Background in computer science, engineering, information systems, or another technical field.
• Proficiency in Python and PySpark.
• Understanding of APIs, RESTful services, code branching, testing, and software development best practices.
• Exceptional English writing and communication skills for handling complex and sensitive customer issues.

Nice to have

• Experience with analytical software platforms and large-scale data sets.
• Knowledge of SQL, Java, and TypeScript or JavaScript.
• Experience in customer support for complex software platforms.
• Experience improving support processes, managing tickets, and applying data analysis or engineering techniques.
• Ability to work independently in a fast-changing product and support environment.

Culture & Benefits

• Full-time employee position with a competitive compensation package.
• Remote work arrangement supporting a federal client.
• Benefits package available to employees.
• Work environment focused on continuous learning, diverse perspectives, and professional growth.
• Support for veterans, transitioning service members, military spouses, and dependents.