Field Support Representative - Virginia (UAS)

Location: United States remote; Virginia preferred, with proximity to Richmond required. The role includes customer-site work at substations, transmission and distribution corridors, generation facilities, and regional travel of up to 40–60%.

Annual base salary: $110,000–$130,000, plus equity and benefits.

Company

hirify.global develops autonomous drones, hardware, software, and cloud solutions for utility, public safety, defense, and commercial applications.

What you will do

• Provide advanced technical support for utility customers, UAS program managers, inspectors, and field crews.
• Deploy and scale drone-in-a-box programs, including hirify.global Dock installations, remote and BVLOS operations, and automated inspection missions.
• Troubleshoot aircraft, firmware, cloud, command-and-control, cellular, WiFi, and wireless networking issues.
• Analyze logs, incident tickets, APIs, and integrations to identify root causes and recommend mitigations.
• Train customers on UAS aircraft and dock operation, maintenance, safety practices, and site access requirements.
• Develop triage and escalation processes while partnering with Support, Product, Cloud Operations, and Engineering teams.

Requirements

• At least 3 years of UAS operations and flight experience; utility, energy, or critical-infrastructure inspection experience is strongly preferred.
• Experience in customer-facing technical support, field support, operations, or customer success roles.
• Knowledge of utility inspection use cases, energized infrastructure safety protocols, PPE, and site access procedures.
• Strong troubleshooting experience with IoT or enterprise applications, streaming and packet networks, WebRTC, REST APIs, WiFi mesh, cellular networks, and third-party integrations.
• Ability to work flexible hours, including occasional after-hours and weekend support, and travel regionally up to 40–60%.
• FAA Part 107 certification is strongly encouraged within the first 60 days; BVLOS or remote operations experience is a plus.

Nice to have

• Experience with NERC CIP, utility cybersecurity, and connected-device deployments on utility networks.
• Experience with Salesforce, Jira, CRM systems, GIS platforms, or asset management integrations.
• BVLOS waiver or remote flight operations experience.

Culture & Benefits

• Work in a multidisciplinary environment focused on autonomous flight, customer experience, and complex technical problem-solving.
• Regular full-time employees receive stock options and comprehensive benefits.
• Benefits include health insurance, paid vacation, sick leave, holiday pay, and a 401(k) savings plan.
• Relocation assistance may be available for eligible roles.