Senior Partner Technical Support Engineer (Financial Data Connectivity)

Location: Mountain View, California, United States

Base pay: $147,500–$199,500 per year, plus potential bonus, equity rewards, and benefits.

Company

hirify.global is a financial technology platform serving customers through products including TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Support API-connected financial partners and optimize bank feed connections to hirify.global products.
• Diagnose and resolve complex platform-level connectivity issues involving financial institution APIs.
• Build relationships with bank executives and provide technical guidance and partner training.
• Lead incident, request management, and event monitoring processes to minimize service disruptions.
• Collaborate with product, platform, and customer success teams on effective support solutions.
• Improve support operations by implementing process and technical automation and maintaining API uptime and stability.

Requirements

• 5+ years of partner-facing customer and technical support experience.
• Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
• Fluency in RESTful APIs and authentication protocols including OAuth and OIDC.
• Experience with JSON or XML data standards such as FDX, MISMO, and OFX, plus query languages and monitoring tools such as SQL, Splunk, and Grafana.
• Experience building monitoring dashboards, tuning alerts, and working with SFTP or screen scraping connectivity methods.
• Strong communication, analytical, organizational, stakeholder management, and AI automation skills.

Nice to have

• ITIL certification.

Culture & Benefits

• Collaborative work with product, platform, customer success, and distributed partner support teams.
• Focus on customer and partner success, technical excellence, and continuous operational improvement.
• Competitive compensation with performance-based rewards.
• Potential cash bonus, equity rewards, and benefits according to applicable plans and programs.