Author Engagement Coordinator (Digital Publishing)

Location: Toronto, Canada; hybrid remote working environment

Salary: CAD $55,456–$85,923.20 annually, plus a discretionary bonus and stock options

Company

hirify.global is a digital bookseller and self-publishing platform that connects readers and independent authors with ebooks, audiobooks, eReaders, and reading apps.

What you will do

• Provide timely author support through Intercom and deliver a high-quality user experience.
• Collaborate on the Kobo Writing Life blog, podcast, and newsletters.
• Use analytics to guide content decisions and support relevant author communications.
• Assist the Author Engagement Manager with merchandising initiatives.
• Partner with the wider team on creative initiatives that grow the author community and strengthen loyalty.

Requirements

• College or university diploma, equivalent course study, or relevant book-related experience.
• Strong research, organizational, written, and verbal communication skills.
• Ability to manage multiple projects and priorities simultaneously.
• Creative, self-motivated, detail-oriented, and able to work independently and collaboratively.
• Interest in writing is beneficial.

Nice to have

• Interest in bookselling, ecommerce, digital reading, and self-publishing.
• Customer service experience and confidence addressing questions and concerns.
• Experience with Excel, Google Sheets, Google Analytics, or similar dashboards.
• Entrepreneurial, independent, and practical approach to problem-solving.

Culture & Benefits

• Flexible hours and a hybrid remote working environment.
• Full benefits from the first day, including health, vision, dental, PTO, paid volunteer days, unlimited sick days, and 3% RRSP matching.
• Work From Anywhere Program for up to 3 months or 90 days.
• Training and development budget, lifestyle spending account, and free Kobo device with weekly ebook or audiobook.
• Subsidized office lunches, extended summer long weekends, parental leave top-up, weekly learning sessions, and a dog-friendly office.

Hiring process

• Qualified applicants will be shortlisted.
• Applicants are encouraged to use their own words and provide authentic application materials.