Starlink Communications Manager (Customer Knowledge)

Location: Hawthorne, California, United States. Onsite role with extended hours and/or weekend availability as needed; willingness to travel is required. Applicants must meet U.S. ITAR eligibility requirements or be eligible to obtain the required authorizations.

Base salary: $120,000–$170,000 per year.

Company

SpaceX develops technologies intended to enable human exploration of space and human life on Mars, including the Starlink communications service.

What you will do

• Own the Starlink Help Center roadmap, including creating, improving, merging, and retiring customer-facing content.
• Modernize publishing workflows and approve routine drafts and updates before publication.
• Review Help Center pages, specifications, quick-start guides, and Shop content during product and service launches.
• Manage customer-facing purchase, accessory, installation, shipping, and plan information, including links and attribution.
• Analyze visits, engagement, drop-off, and conversion by country to prioritize content improvements.
• Partner with Consumer Insights, Customer Experience, Localization, Search, product, legal, operations, and support teams.

Requirements

• Bachelor’s degree.
• 5+ years of experience owning customer-facing knowledge content at scale, such as Help Center, support content, or product documentation.
• Proven ability to improve content accuracy, findability, and usefulness.
• Strong customer-facing writing and editing skills.
• Experience managing content roadmaps and using analytics to decide what to publish or improve.
• Must satisfy U.S. ITAR eligibility requirements or be eligible to obtain the required authorizations.

Nice to have

• Degree or experience in communications, journalism, marketing, technical writing, or a related field.
• Experience measuring orders, accessory sales, or installation completions generated by help content.
• Subscription, consumer hardware, or telecommunications experience.
• Familiarity with CMS, Jira, Confluence, or similar publishing workflows.

Culture & Benefits

• Medical, vision, and dental coverage.
• 401(k), disability insurance, and life insurance.
• Paid parental leave, paid vacation, paid sick leave, and paid holidays.
• Potential stock or long-term cash awards, discretionary bonuses, and employee stock purchase opportunities.
• Additional discounts and company perks.