Project Manager – Digital Customer Solutions

Location: Berchem, Belgium; other location: Brussels, Belgium

Company

hirify.global provides clinical research services, commercial insights, and healthcare intelligence for the life sciences and healthcare industries.

What you will do

• Support pharmaceutical customers during onboarding, configuration, rollout, adoption, and continuous improvement of commercial software solutions.
• Provide advanced second-line support by analyzing issues, identifying root causes, and proposing structured solutions.
• Collaborate with product owners, developers, and QA teams to escalate and resolve complex cases.
• Join customer meetings, gather requirements, and translate customer needs into actionable improvements and technical requirements.
• Maintain documentation covering configurations, innovations, and best practices.
• Lead internal projects such as ISO certification and roadmap developments, while advancing the hirify.global Doctor In Touch platform.

Requirements

• Experience in project management, implementation, consultancy, or a similar hybrid role.
• Strong analytical, organizational, communication, and problem-solving skills.
• Technical affinity and comfort with software platforms, data flows, and configuration logic.
• Ability to understand pharmaceutical sales processes and translate customer needs into clear actions.
• Fluency in English, Dutch, and French, spoken and written.
• Proactive, solution-oriented attitude and confidence participating in customer meetings.

Nice to have

• Experience in the pharmaceutical or life sciences sector.
• Familiarity with CRM systems, field-force tools, or commercial pharmaceutical processes.
• Experience with ticketing systems, SQL basics, technical architecture, API concepts, software rollouts, or customer success.
• Interest in new technologies such as AI and automation.

Culture & Benefits

• Work at the intersection of technology and customer engagement in the pharmaceutical sector.
• Opportunity to become an expert in a suite of widely used commercial solutions.
• Supportive environment valuing initiative, learning, and ownership.
• Career growth toward product expertise, project coordination, or technical specialization.
• Competitive compensation and benefits aligned with experience.