Salesforce Service Cloud Administrator (AI)

Location: Brazil; other location: Colombia. Remote- and hybrid-first work model with flexible work arrangements.

Company

hirify.global helps companies hire, manage, and pay employees in more than 170 countries.

What you will do

• Administer and optimize the Salesforce Service Cloud platform, maintaining stability, usability, and performance.
• Configure custom objects, fields, page layouts, validation rules, flows, reports, dashboards, and other platform features.
• Manage user accounts, permissions, role-based access, troubleshooting, and frontline support requests.
• Gather and document business requirements and translate them into platform configurations and automation.
• Maintain data quality, governance, documentation, testing, validation, and deployment processes.
• Configure, monitor, and troubleshoot Agentforce and MuleSoft integrations connecting Salesforce with Jira, Workday, and other platforms.

Requirements

• 3–5 years of experience working with Salesforce.
• Experience supporting Salesforce Service Cloud and basic familiarity with Sales Cloud concepts and objects.
• Knowledge of Salesforce configuration, including objects, fields, page layouts, validation rules, reports, dashboards, and automation.
• Working knowledge of MuleSoft connectors, APIs, authentication, data mapping, and flow monitoring.
• Knowledge of AWS Telephony for inbound and outbound contact handling.
• Professional or advanced English fluency, written and verbal. Strong analytical, communication, documentation, and problem-solving skills are required.

Nice to have

• Salesforce Administrator Certification (ADM 201).
• Experience with Salesforce Flow or other automation tools.
• Experience with Salesforce AI capabilities such as Agentforce or Einstein AI.

Culture & Benefits

• Remote-first environment with flexibility to shape the workday.
• Paid bonding leave and two charitable days.
• Annual bonus scheme or sales incentive plan.
• Flexible coworking space options based on location.
• International collaboration, recognition programs, and access to two learning platforms.

Hiring process

• Apply for the position and receive an update regarding the next stage or application outcome.