Vault CRM Configuration Specialist (Veeva Vault CRM)

Location: Spain

Company

hirify.global is a business and technology consulting company focused exclusively on the life sciences industry, delivering strategy, implementation, and compliant technology solutions for pharmaceutical companies and biotech startups.

What you will do

• Configure and maintain Veeva Vault CRM objects, fields, page layouts, picklists, security profiles, and user roles.
• Manage support tickets and change requests from triage and impact assessment through implementation and closure.
• Plan and execute readiness activities for three annual Vault releases, including impact analysis, regression testing, and feature enablement.
• Configure commercial capabilities including call reporting, account and territory management, Approved Email, CLM, Engage, and sample management.
• Promote configurations between sandbox and production environments using controlled deployment and audit-ready documentation.
• Support legacy Veeva CRM migrations and advise client business and IT stakeholders on configuration improvements.

Requirements

• Hands-on CRM configuration experience; Vault CRM Administrator certification or equivalent is preferred.
• Strong understanding of the Vault platform, including object models, lifecycles, security, VQL, and configuration package deployments.
• Knowledge of pharmaceutical commercial processes across field force, medical, and key account management.
• Awareness of GDPR for HCP data, sample accountability, transparency reporting, and controlled change management.
• Experience with managed services or ITSM environments, including ticket handling and tools such as ServiceNow.
• Strong analytical, troubleshooting, and communication skills, with clear English and the ability to explain technical topics to non-technical stakeholders.

Nice to have

• Vault CRM Administrator certification or equivalent experience.
• Experience supporting migration from Salesforce-based Veeva CRM to Vault CRM.

Culture & Benefits

• Flexible ways of working based on trust, autonomy, and balance.
• Support for physical, mental, and social wellbeing.
• Ongoing learning and professional development.
• Modern work setup with the necessary tools and equipment.
• Recognition linked to contribution and results.
• Opportunity to work on technology challenges affecting patients and healthcare systems worldwide.