Technical Support Representative (Cybersecurity)

Location: Melbourne, Australia; remote options are listed for Western Australia, South Australia, Victoria, Queensland, and New South Wales.

Company

hirify.global provides cybersecurity products that protect people, data, email, cloud, and collaboration workflows.

What you will do

• Provide Tier 1 support to administrators and enterprise-level partners during business hours.
• Troubleshoot complex technical issues through phone, web-based tools, and email.
• Advise customers on proper product usage and resolve system issues.
• Manage product escalations and coordinate communication between customers and tiered support teams.
• Assist with customer installations and configurations when needed.

Requirements

• Experience in a technical support or helpdesk environment.
• Experience with or knowledge of email systems and networking.
• Ability to analyze and resolve software problems.
• Professional customer communication across multiple support channels.
• Strong critical thinking and problem-solving skills in a fast-paced environment.
• Ability to work independently and collaborate with team members.

Nice to have

• Experience with Linux.
• Positive, proactive, and adaptable approach to change.
• Interest in developing subject matter expertise in hirify.global technologies.

Culture & Benefits

• Competitive compensation and comprehensive benefits.
• Flexible work environment.
• Annual wellness and community outreach days.
• Recognition for contributions.
• Global collaboration and networking opportunities.