Senior Facilities Lead (FTC)

Location: Milan, Italy

Salary: €36,000–€48,000 gross per annum, plus an annual incentive target of up to 10% of base salary.

Company

hirify.global provides flexible workspace solutions for businesses across more than 37 countries.

What you will do

• Support day-to-day facilities operations across designated buildings, including planned and reactive maintenance, cleaning, office supplies, utilities, and emergencies.
• Manage facilities documentation, records, reports, invoices, and vendor performance data.
• Oversee third-party facilities vendors and service contractors, ensuring compliance with SLAs, contracts, budgets, and service standards.
• Coordinate maintenance tickets, routine service calls, vendor onboarding, audits, inspections, and regional facilities initiatives.
• Monitor utility consumption and identify opportunities for energy efficiency, cost reduction, and sustainability improvements.
• Act as a point of contact for landlords, internal stakeholders, and the wider operations team.

Requirements

• 5+ years of related experience in facilities management, workplace operations, customer experience, or building performance.
• Fluent Italian and business English required.
• Bachelor’s degree in a relevant subject or equivalent education and experience.
• Knowledge of facilities management practices and procedures.
• Strong organisational, communication, prioritisation, multitasking, and problem-solving skills.
• Customer service orientation and ability to work effectively in a team environment.

Culture & Benefits

• Full-time employment under the CCNL Terziario collective agreement, Level II classification.
• Pension plan and statutory healthcare coverage.
• Life and accidental insurance and meal vouchers.
• Annual leave of up to 22 days, sick leave, parental leave, and an Employee Assistance Program.
• Collaborative workplace culture with employee community groups and opportunities to participate in global projects.