Abuse Compliance Specialist

TL;DR

Abuse Compliance Specialist (Cybersecurity): Handling abuse reports, DMCA notices, and security complaints to ensure a safe, legal, and trustworthy hosting environment with an accent on identifying, reviewing, and responding to abuse-related incidents. Focus on spam, phishing, malware, copyright violations, and understanding legal and regulatory hosting requirements.

Location: Fully remote

Company

hirify.global is seeking a detail-oriented and decisive Abuse Compliance Specialist to help us handle abuse reports, DMCA notices, and security complaints.

What you will do

• Review, investigate, and respond to abuse reports including phishing, spam, malware, port scanning, DDoS, and illegal content.
• Process and respond to DMCA takedown requests and law enforcement inquiries in accordance with company policy and timelines.
• Coordinate with system administrators and security teams to mitigate abusive behavior or compromise.
• Document abuse patterns and escalate recurring or serious violations to management.
• Communicate clearly and professionally with customers regarding abuse investigations.
• Monitor blacklists and coordinate with IP reputation teams to maintain network trust.

Requirements

• 4+ years of experience in abuse handling, hosting support, or cybersecurity operations.
• Familiarity with abuse types in hosting environments (VPS, dedicated, shared hosting).
• Strong knowledge of spam, phishing, botnet activity, DDoS indicators, and port scans.
• Understanding of DMCA process and data privacy regulations (GDPR, CCPA).
• Comfortable using abuse management tools, email headers, WHOIS, IP logs, etc.
• Excellent written English communication and documentation skills.

Nice to have

• Experience with abuse automation tools like AbuseHQ, Abuse.io, or WHMCS-integrated systems.
• Basic Linux command-line and networking knowledge.
• Familiarity with ticketing platforms and internal case management systems.

Culture & Benefits

• Competitive salary and performance-based bonuses.
• Fully remote.
• Growth path into senior compliance or security roles.
• Work in a fast-paced environment with global exposure.
• Be part of a mission to build one of the most trusted hosting platforms in the world.