Customer Success Manager

TL;DR

Customer Success Manager: Managing customer relationships, onboarding, and retention for a web hosting platform with an accent on improving user satisfaction and reducing churn. Focus on building long-term client relationships, coordinating with support and sales, and tracking success metrics.

Location: Remote

Company

hirify.global is a company providing web hosting solutions including VPS, shared, and dedicated hosting services.

What you will do

• Own and manage customer onboarding from signup to active usage
• Engage proactively with customers to ensure satisfaction and product adoption
• Build and maintain long-term relationships with key accounts
• Monitor usage, detect churn risks, and re-engage inactive users
• Coordinate with support and sales teams to resolve issues and identify upsell opportunities
• Create onboarding materials and track retention metrics

Requirements

• 4+ years experience in customer success, account management, or SaaS onboarding
• Strong understanding of web hosting technologies (VPS, shared, dedicated, domains)
• Excellent written and verbal communication skills
• English fluency
• Experience with CRM or success platforms (HubSpot, Intercom, Zoho)
• Ability to manage multiple accounts and maintain organized follow-ups

Nice to have

• Experience with WHMCS, cPanel, Proxmox
• Comfort with video conferencing and tutorial creation
• Understanding of success metrics like NPS, LTV, CAC, and activation rate

Culture & Benefits

• Competitive salary with performance-based bonuses
• Remote flexibility
• Autonomy to build and lead success strategies for global customers
• Fast-moving environment with real impact on user growth and satisfaction
• Collaboration with technical, product, and leadership teams