Service Account Manager (Robotics)

Location: Tokyo, Japan; on-site

Company

hirify.global develops integrated robotics and software solutions that automate warehouse order fulfillment for major retail and e-commerce brands.

What you will do

• Build relationships with strategic customer stakeholders in Japan.
• Understand customer operations, processes, business objectives, and future needs.
• Manage service agreements, KPIs, commercial topics, contractual commitments, and service levels.
• Monitor customer satisfaction and support site teams in achieving strong operational performance.
• Manage third-party service providers and contribute to service, reliability, and maintenance best practices.
• Forecast account performance, support budget planning, and identify opportunities to improve profitability and customer value.

Requirements

• Experience in account management, customer success, consulting, logistics, automation, or technical sales.
• Strong customer-facing, relationship-building, analytical, and problem-solving skills.
• Ability to understand complex operational processes and translate customer needs into solutions.
• Commercial mindset and experience working with customer or operational stakeholders.
• Native-level Japanese is required.
• English proficiency is beneficial but not essential.

Nice to have

• Experience in logistics, warehousing, supply chain, or industrial automation.

Culture & Benefits

• Work with industry-leading robotics technology and innovative brands.
• International and collaborative working environment with career growth opportunities.
• Annual base salary with bonus potential.
• 20 days of vacation, health insurance, and a company defined contribution pension plan.
• Training and professional development opportunities.

Hiring process

• Submit a resume in English.
• Only shortlisted candidates will be contacted for the next steps.