Analyst I, Product Technical Support

Location: Manila, Philippines

Company

hirify.global provides services to clients through application software and infrastructure products.

What you will do

• Collect incident information through client conversations and self-service support tools.
• Track incidents and requests from identification through resolution.
• Conduct structured initial assessments and triage for basic application software and infrastructure issues.
• Communicate progress and resolution status to clients and internal stakeholders.
• Coordinate with service desk resources and specialist support personnel for issues outside the immediate scope.
• Apply established SLAs, make minor system adjustments, and document resolutions in knowledge bases.

Requirements

• Bachelor’s degree or equivalent technical or vocational education in a related field.
• Ability to resolve issues using established procedures and guidelines.
• Ability to communicate clearly, explain information, and interpret incident details.
• Ability to work independently under close supervision and provide routine guidance when needed.
• Ability to meet defined incident response and resolution time commitments.

Culture & Benefits

• Full-time employment in an entry-level individual contributor role.
• Collaborative learning and knowledge-sharing across support resources.
• Opportunities to improve support processes, workflows, and self-help documentation.