Founding Implementation and Ops Lead (AI)

Location: Hybrid, New York City, USA; must be able to work in person in New York

Salary: $120,000–$160,000 USD base salary per year, calibrated to background and experience

Company

hirify.global is a seed-stage healthcare AI startup building an AI-native operating system that helps healthcare manufacturers improve patient access to prescribed medical technologies.

What you will do

• Lead customer implementations end to end by translating workflows, templates, data, and prior cases into precise technical requirements.
• Test AI outputs against real customer cases and confirm workflows meet customer needs before go-live.
• Serve as the main customer point of contact, track adoption, and identify issues early.
• Build implementation playbooks, templates, and automation to make customer launches faster and more repeatable.
• Build AI workflows and automations for internal operations and support sales with proposals, pipeline tracking, and implementation scoping.
• Support patient-facing programs, hiring, onboarding, vendor management, and internal tools.

Requirements

• 3–5+ years of hands-on experience in implementation, solutions, consulting, customer success, product, engineering, or a similar role.
• Strong technical aptitude and hands-on AI fluency, including the ability to build workflows and evaluate whether AI outputs are reliable.
• Confidence leading working sessions with senior customer stakeholders and translating between customers and engineers.
• Ability to manage multiple workstreams, work independently, and own customer relationships with minimal oversight.
• Must be able to work in person in New York.
• Technical background through education or experience as an engineer, technical product manager, or solutions engineer.

Nice to have

• Healthcare experience.
• Customer-facing experience at a B2B company.
• Familiarity with HIPAA and SOC 2.
• Experience as an early employee at a startup.

Culture & Benefits

• Fast-paced, intense, and dynamic early-stage startup environment.
• Direct collaboration with founders and broad strategic ownership.
• Culture focused on continuous learning and feedback.
• Very generous equity package reflecting the ownership expected from early team members.
• Health, dental, and vision insurance plus standard paid time off.

Hiring process

• The first 90 days include shadowing implementations, leading an initial customer implementation, and creating the first implementation playbook.
• By day 90, the role is expected to independently lead implementations and own a growing share of company operations.