Senior Tooling Consultant (ServiceNow)

Location: London, UK

Company

hirify.global is a digital transformation consultancy helping large organisations assess and transform their digital operations across financial services, government, and defence.

What you will do

• Support, install, maintain, configure, and customize ServiceNow, Halo, or similar ITSM toolkits.
• Develop UI forms, notifications, fields, workflows, and client- and server-side JavaScript.
• Troubleshoot complex tooling issues and deliver complex installations independently or as part of a development team.
• Integrate ITSM tools with external interfaces using SOAP and REST APIs.
• Integrate monitoring solutions and work with event management, infrastructure discovery, and application discovery tools.
• Consult with stakeholders and customers while delivering projects in an agile environment and to tight deadlines.

Requirements

• Senior-level experience with ServiceNow, Halo, or a similar platform.
• Expert experience in support, installation, maintenance, development, configuration, customization, and troubleshooting.
• Strong knowledge of ITIL concepts and service lifecycles; at least ITIL v3 Foundation certification is required.
• Experience with integrations, SOAP and REST APIs, monitoring solutions, and discovery tools.
• Strong consulting, stakeholder management, communication, project, and customer engagement skills.
• SC Cleared or able to be cleared.

Nice to have

• Advanced ITIL certifications.
• Relevant references and explicit examples of previous work.

Culture & Benefits

• Collaborative culture.
• Fulfilling client engagements across major industries.
• Opportunities to develop professional expertise and career progression.
• Competitive reward package.