Implementation Specialist (Clinical Trials)

Location: Remote - United States

Company

hirify.global provides systems that support payments to clinical trial participants.

What you will do

• Review and interpret customer documentation, including contracts, budgets, amendments, informed consent forms, and templates.
• Extract customer data and configure study activities to support accurate clinical trial participant payments.
• Identify quality risks and apply best practices to improve customer, site, and patient experiences.
• Collaborate with business partners, customers, and Client Delivery colleagues to verify requirements and resolve complex configuration issues.
• Follow auditing, monitoring, KPI, SLA, and configuration procedures.
• Partner with Product and IT teams on platform enhancements and contribute to internal process documentation.

Requirements

• At least one year of experience in the pharmaceutical or CRO industry; contract management experience is preferred.
• Experience with Microsoft Word and Excel.
• Ability to analyze clinical trial financial documents and identify payable activities.
• Strong attention to detail and a quality- and risk-mitigation mindset.
• Excellent analytical, organizational, writing, communication, interpersonal, and time-management skills.
• Ability to manage high volumes of work in a fast-paced environment while priorities change.

Culture & Benefits

• Remote work arrangement for candidates in the United States.
• Collaboration with customers, Client Delivery, Product, and IT teams.
• Work centered on improving clinical trial customer, site, and patient experiences.