Senior Advisor, Customer Service Performance Excellence (Analytics)

Location: Hybrid position based in Irwindale, California, US. Employees are required to work and reside in California and report to an SCE facility for a set number of days.

Salary: $161,700–$242,600 per year

Company

hirify.global provides electric utility services and develops clean-energy solutions focused on safety, reliability, and emissions reduction.

What you will do

• Lead Customer Service performance management through KPI frameworks, scorecards, dashboards, and performance measures.
• Develop forecasts incorporating distributed energy resources, energy-efficiency programs, demand response, policies, and pricing factors.
• Conduct economic, market, financial, benchmarking, driver, and root-cause analyses.
• Model scenarios and assess the operational and financial impact of changes to assets, programs, rules, regulations, and business conditions.
• Build and use software and prediction tools to translate resource needs into energy production, savings, and business metrics.
• Partner with forecasters, internal stakeholders, and senior leaders to improve decisions, accountability, and operational performance.

Requirements

• 10 or more years of experience in modeling, forecasting, or economic analysis and reporting.
• Experience developing forecasts, business performance models, and scenario analyses.
• Experience with performance management frameworks, KPI structures, scorecards, dashboards, or performance measures.
• Experience with benchmarking, driver analysis, root-cause analysis, and quantifying business impact.
• Strong analytical, problem-solving, and communication skills, with experience partnering across functions and with senior leadership.
• Proficiency in Excel, Power BI, SQL, SAS, or similar tools.

Nice to have

• Bachelor’s degree or higher in Business, Analytics, Operations, Economics, or a related field.
• Experience in the utility or another regulated industry.

Culture & Benefits

• Hybrid work with remote days available after required facility attendance.
• Participation in emergency response and business continuity efforts may be required.
• On-call Incident Management Team rotation approximately every four to six weeks.
• Responsibility for protecting physical, financial, cybersecurity, customer, medical, and proprietary data.
• Work focused on clean energy, carbon reduction, safety, and reliable customer service.