Supervisor, Customer Care

Location: San Francisco, CA, United States

Salary: $75,000 annually

Company

hirify.global is an independent third-party administrator in the United States, operating more than 44 offices and providing health and welfare plan administration services.

What you will do

• Lead and supervise the Customer Care team in line with company standards, regulatory requirements, and client needs.
• Assign, distribute, and monitor work quality and volume while maintaining production standards.
• Develop employees through performance management, goal setting, training, and employee relations.
• Optimize workflows, tools, staffing allocation, and day-to-day operational efficiency.
• Ensure compliance, approve timecards and time-off requests, and validate labor and payroll information.
• Resolve escalated claims issues, review plan changes, support client meetings, and assist with new client implementations.

Requirements

• High school diploma or GED.
• At least three years of customer service experience, including one year in a lead or supervisory role.
• Understanding of call metrics, analysis, staffing models, and workforce management.
• Strong decision-making, organizational, analytical, and problem-resolution skills.
• Ability to manage staff remotely, use Microsoft Office, and travel as necessary.
• Must work in the San Francisco, CA location.

Nice to have

• Experience in third-party administration or the health and welfare industry.
• Bi-lingual abilities.

Culture & Benefits

• Health, vision, and dental coverage.
• 401(k) retirement savings plan with company match.
• Paid time off.
• Growth opportunities.
• Work focused on high-quality service, mutual respect, and client support.