Insights, Analytics and Reporting Lead

Location: Remote - United Kingdom

Company

hirify.global delivers communication connectivity for consumers, businesses, governments, and militaries worldwide.

What you will do

• Lead the design and delivery of dashboards, analytics models, and performance reports covering operational and customer metrics.
• Own data governance and reporting standards, partnering with Technology and Data teams to improve data availability, automation, and reporting tools.
• Translate complex data into narratives, recommendations, and insights for executives and cross-functional teams.
• Develop the Customer Experience strategy and manage the end-to-end CSAT measurement program, including surveys, analysis, and closed-loop follow-up.
• Build voice-of-customer frameworks and embed customer insights into product, operations, support, and commercial decisions.
• Lead Lean, Six Sigma, and other continuous improvement initiatives, including workshops, root-cause analysis, KPI tracking, and cross-functional problem solving.

Requirements

• Bachelor’s degree in data analytics, business, operations, or a related field; a Master’s degree is preferred.
• 5–10+ years of experience in analytics, insights, customer experience, continuous improvement, service delivery management, or similar roles.
• Strong experience with BI tools such as Power BI, Tableau, or Looker, plus advanced analytics using SQL and preferably Python or R.
• Proven experience improving customer experience and delivering measurable process improvements.
• Strong communication, stakeholder management, strategic thinking, and data storytelling skills.
• Must be able to obtain UK and NATO security clearances.

Nice to have

• Lean, Six Sigma, or another formal continuous improvement certification.
• Experience with change leadership, experimentation, and evidence-based improvement.

Culture & Benefits

• Work in a data-driven, customer-centric environment focused on measurable operational and customer outcomes.
• Collaborate across product, operations, support, commercial, Technology, and Data functions.
• Government contract work may require driving a hirify.global-owned vehicle.
• Participation in the Drug-Alcohol program is required for applicable government contract work, including pre-employment and random testing.
• Equal opportunity workplace committed to an inclusive and welcoming environment.