Technical Account Manager, APAC

Location: Remote within Australia; travel up to 10%

Company

hirify.global develops behavioral biometrics technology using machine learning to help financial institutions prevent fraud, support digital transformation, and improve customer relationships.

What you will do

• Own technical relationships with enterprise customers and advise IT, security, and operations stakeholders on platform performance, architecture, and operational best practices.
• Coordinate complex technical escalations, outages, and high-impact incidents from initial investigation through resolution.
• Lead root-cause analysis, preventative actions, environment-health monitoring, risk mitigation, SLA adherence, and operational governance.
• Provide technical leadership for platform upgrades, integration changes, feature rollouts, testing, and go-live activities.
• Run technical and operational business reviews, educate customers on platform capabilities, and identify optimization opportunities.
• Partner with Product, Engineering, Solutions, and Support teams while contributing to documentation, knowledge bases, and automation initiatives.

Requirements

• 3+ years of experience in a technical, customer-facing role such as Technical Account Manager, Technical Support Lead, or Solutions Engineer.
• Deep understanding of enterprise SaaS, distributed systems, and API architectures.
• Proficiency in scripting with JavaScript or Python for troubleshooting and automation.
• Strong analytical and troubleshooting skills, including log analysis and identification of complex system patterns.
• Familiarity with data platforms such as SQL, Elastic, Snowflake, Tableau, or Power BI, plus authentication concepts including certificates, IP whitelisting, and session management.
• Ability to communicate complex technical concepts to executive stakeholders and technical peers, influence without direct authority, and work independently across cross-functional environments.

Nice to have

• Experience with mobile environments, SDK integrations, debugging, and application behavior.
• Background in financial services, banking, or fraud prevention.
• Hands-on experience with AI tools or advanced automation frameworks.

Culture & Benefits

• Remote work arrangement within Australia.
• Opportunity to work with enterprise financial institutions and behavioral biometrics technology.
• Cross-functional collaboration with Product, Engineering, Solutions, and Support teams.
• Travel requirement of up to 10%.