Superannuation Fund Administrator (Fintech)

Location: Hybrid work model, Brisbane, Australia — 288 Edward Street

Company

hirify.global provides AI-powered technology and services for financial services and healthcare organisations, including investment and fund administration solutions.

What you will do

• Process and review superannuation administration tasks, including applications, contributions, beneficiary updates, withdrawals, pension payments, insurance changes, and investment switches.
• Maintain accurate member records, process correspondence, and complete document linking and file indexing.
• Liaise with advisers and internal teams to resolve queries and process member changes efficiently.
• Meet service level agreements and regulatory timelines while escalating errors, incidents, and operational risks.
• Participate in task rotations, team meetings, and process improvement initiatives.

Requirements

• Solid understanding of superannuation processes and systems.
• Strong organisational, time management, analytical, and problem-solving skills.
• High attention to detail and accuracy.
• Excellent communication and interpersonal skills with a collaborative, proactive attitude.
• Proficiency in Microsoft Office, including Excel, Outlook, and Word.
• Ability to adapt in a fast-paced environment and learn new skills.

Culture & Benefits

• Hybrid work model with flexible time off.
• Income protection, private health insurance discounts, paid parental leave, and death and total and permanent disability insurance.
• Hands-on, team-customised training through SS&C University.
• Inclusive workplace focused on diversity and belonging.
• Discounts on fitness clubs, travel, and other services.