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9 дней назад

IT Service Management Engineer @ING Hubs Romania

Формат работы

onsite

Тип работы

fulltime

Грейд

senior

Английский

Страна

Romania

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

IT Service Management Engineer (ITSM/ITIL): Implementing and governing IT service management, configuration, and change processes for reliable service delivery across multiple domains with an accent on CMDB governance, operational metrics, and process standardization. Focus on coordinating DDoS simulations and disaster recovery testing, assessing change risks and impacts, and facilitating collaboration across engineering teams, service providers, and operations communities.

Location: Bucharest, Romania

Company

hirify.global Hubs Romania provides software development, data management, risk and compliance, audit, and retail operations services to hirify.global units worldwide from its Bucharest hub.

What you will do

Govern CMDB processes and maintain accurate configuration items, dependencies, and configuration data.
Coordinate organizational change activities and ensure requested changes meet business standards and objectives.
Plan and facilitate DDoS simulations, disaster recovery tests, and other operational resilience initiatives.
Drive standardized support processes, operational toolhirify.global, ITSM practices, and continuous improvement across teams.
Lead the Ops Engineer community through regular meethirify.globals, knowledge-sharhirify.global events, and platform updates.
Collaborate with global process owners, service providers, SRE teams, engineerhirify.global teams, and stakeholders.

Requirements

Strong knowledge of ITIL practices and service management principles.
Experience implementhirify.global and improvhirify.global ITSM processes across teams.
Experience with CMDB, configuration governance, change management, and risk and impact assessments.
Knowledge of support processes, operational toolhirify.global, and service management platforms.
Experience supporthirify.global disaster recovery testhirify.global and operational resilience initiatives.
Strong analytical, organizational, communication, facilitation, stakeholder management, and problem-solvhirify.global skills.

Nice to have

ITIL Foundation V4/V5 certification.
Previous experience with ServiceNow or Azure DevOps.

Culture & Benefits

Flexible way of workhirify.global and a highly collaborative environment.
Constructive feedback, inclusion, diversity, equity, and equal opportunity.
Opportunities to contribute to large-scale global bankhirify.global services and continuous improvement initiatives.

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