Trainee Claims Assessor

Location: Basingstoke or Dorking, United Kingdom; hybrid working with 8 days per month in the office

Company

hirify.global is a specialist employee benefits provider and part of the international hirify.global Group, supporting healthier and more financially secure workplaces.

What you will do

• Learn to manage and assess claims using medical and policy knowledge.
• Provide clear and empathetic updates to customers throughout the claims process.
• Manage an individual caseload while collaborating with colleagues across the Claims department.
• Build strong relationships with clients and stakeholders while maintaining a customer-first service.

Requirements

• Curiosity, analytical thinking, investigative ability, and attention to detail.
• Strong written and verbal communication skills with a customer-focused mindset.
• Organisation and resilience when managing varied workloads in a fast-paced environment.
• Empathy, professionalism, and discretion when handling sensitive situations.
• Experience in customer service, case work, or financial services may be helpful; qualifications or experience in law, psychology, nursing, or a related field are also relevant.
• Ability to work from the Basingstoke or Dorking office 8 days per month is required.

Culture & Benefits

• Full training and ongoing support.
• Bonus and pension scheme.
• Life, medical, and income insurance.
• Remote GP, nutrition coaching, personal training, mental health support, and medical second opinions.
• 27 days of holiday plus Bank Holidays, with the option to buy or sell up to 5 days.
• Salary sacrifice electric car scheme with free on-site electric vehicle chargers.

Hiring process

• Assessment centres for successful candidates are scheduled for late June.
• Coordinated start dates are planned from January.