Technical Onboarding & Implementation Manager (Fintech)

Location: Remote, based in Modiin-Maccabim-Reut, Israel

Company

hirify.global develops an AI-driven fintech solution for managing credit card disputes, recovering lost revenue, and protecting online businesses from chargeback fraud.

What you will do

• Lead Enterprise onboarding and implementation projects from contract signature through activation and first value.
• Troubleshoot API, webhook, data-flow, and payment integration issues directly before escalating to Engineering.
• Manage onboarding plans, timelines, milestones, risks, dependencies, and stakeholder communication.
• Lead customer meetings with operational and executive stakeholders and serve as the primary implementation contact.
• Monitor onboarding progress, resolve blockers, and improve completion rates, implementation timelines, and time to value.
• Improve onboarding workflows, playbooks, documentation, automation, and cross-functional processes with Customer Success, Sales, Product, Engineering, and Support.

Requirements

• 3+ years of experience in a technical customer-facing SaaS role such as Implementation, Integrations, Solutions Engineering, Technical Account Management, or Technical Onboarding.
• Experience managing Enterprise or strategic customer implementations from kickoff through go-live or activation.
• Strong project-management, organization, communication, presentation, and relationship-management skills.
• Hands-on experience troubleshooting API-based integrations, webhooks, and data flows.
• Ability to lead conversations with operational and executive stakeholders and collaborate across Sales, Product, Engineering, Support, and Customer Success.
• Excellent written and verbal English required.

Nice to have

• Experience in fintech, payments, fraud, chargebacks, or eCommerce.
• Experience with Postman, SQL, or log analysis.
• Familiarity with Stripe, Shopify Payments, PayPal, or Adyen.
• Experience improving or automating customer-onboarding workflows.
• Experience working with Enterprise and SMB customers in a high-growth SaaS environment.

Culture & Benefits

• Remote work in a fast-moving, collaborative environment.
• Ownership from problem identification through resolution.
• Close collaboration across Customer Success, Sales, Product, Engineering, and Support.
• Opportunity to build and lead the onboarding team as the function grows.