Client Services Voice - Team Manager (Financial Services)

Location: Stirling, UK; hybrid work model

Company

SS&C provides AI-powered technology and services for financial services and healthcare organizations, with offices worldwide.

What you will do

• Coach, provide feedback, and support the development of Associates.
• Conduct associate observations for coaching and monitoring.
• Manage absences, objectives, and performance for Associates and Techs.
• Conduct regular 1:1 meetings with Associates and Techs.
• Ensure regulatory training is completed on time for yourself, the team, and Team Leaders.

Requirements

• Quality-driven approach and commitment to delivering excellent service.
• Ability to build effective relationships with internal and external clients and their customers.
• Adaptability to changing demands and conditions.
• Clear communication across different methods and audiences.
• Accountability for objectives and tasks, with the ability to hold the team accountable.
• Integrity, initiative, and ability to collaborate toward shared outcomes.

Culture & Benefits

• Hybrid work model.
• Professional development reimbursement and access to SS&C University.
• Competitive holiday scheme and staff wellbeing benefits.
• Commitment to diversity, inclusion, collaboration, accountability, and innovation.
• Hands-on, team-customized training throughout the career.