6 дней назад
Associate Director, Knowledge Intelligence
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Associate Director, Knowledge Intelligence (Telecommunications/AI): Leading the strategy, engineering and governance of operational knowledge capabilities for Network Operations with an accent on knowledge graphs, ontologies, observability and AI-ready services. Focus on structuring operational expertise, integrating knowledge with service topology and automation platforms, and improving troubleshooting, incident resolution and AI-assisted operations.
Location: Melbourne, VIC, Australia; hybrid arrangement with three days in the office and two days remote or from home
Company
provides telecommunications connectivity and digital services to millions of Australians.
What you will do
- Own the Knowledge Intelligence strategy, roadmap and maturity journey for Network Operations.
- Develop structured operational knowledge assets, including runbooks, service models, incident knowledge, ontologies and knowledge services.
- Build and maintain knowledge graphs and contextual services linking operational events, services, dependencies and historical insights.
- Integrate knowledge capabilities with observability, operational intelligence, AI and automation platforms.
- Establish governance, quality standards and lifecycle management to keep knowledge accurate, current, reusable and secure.
- Drive adoption, stakeholder engagement and capability development to improve troubleshooting, incident resolution and organisational learning.
Requirements
- Extensive leadership experience in telecommunications, Network Operations, knowledge engineering and large-scale technology environments.
- Proven expertise in enterprise knowledge management, knowledge engineering and AI-enabled operational capabilities.
- Strong knowledge of knowledge graphs, ontologies, structured knowledge models, operational context and knowledge lifecycle management.
- Deep understanding of observability, service topology, operational intelligence, AI/ML and automation.
- Experience defining strategies, standards and roadmaps that deliver measurable operational and business outcomes.
- Strong stakeholder, commercial and people leadership skills, including executive influence, vendor management and cross-functional collaboration.
Culture & Benefits
- Flexible hybrid working with three office days and two remote or home-working days.
- Competitive remuneration, employee discounts, an $80 monthly credit and 25% off products.
- Competitive leave policies, including additional Connected days.
- Up to 16 weeks of inclusive, carer-neutral paid parental leave.
- Professional development through U micro-credentials developed with La Trobe and Macquarie Universities.
- Employee networks, diversity initiatives and 24/7 counselling and wellbeing support.
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